Learning Experience Manager - Apollo Online Program in Vietnam

Hanoi, Vietnam
Duration: Asap - 12-18 Months
To be discussed in the interview
Apply by: To be defined

Job Description 

Essential Requirements

You must have a CELTA, Trinity TESOL, or equivalent initial teaching qualification You must have a degree (e.g. BA, BSc)

Job Description

The Online Learning Experience Manager (OLXM) will assist the Online Senior Learning Experience Manager (OSLXM) in managing Apollo's new online teaching department and assume responsibility for any professional duty of the OSLXM as delegated. The OLXM is responsible to the SLXM for the academic management of the department and ensuring the teaching and learning component of the programmes are delivered to the highest standards.

KPIs – KEY PERFORMANCE INDICATORS to be provided in details when applying.

Key responsibilities

Assist Apollo's HR department in the recruitment of online teachers in accordance with company recruitment guidelines, policies and procedures. Together with the OSLXM and other OLXMs, act as line manager for the online teaching team. – This includes, but is not limited to: New teacher induction, training, and development. Regular observations (at least 3 per year) followed by constructive feedback in line with Apollo's guidelines and procedures. Conduct regular spot-checks of recorded lessons to highlight issues and/or points of improvement and relay feedback to the teacher/management as necessary. Helping ensure that all online teachers are able to consistently deliver the high learning experience standards demanded by Apollo and are part of a committed and developing team. Ensuring online teachers are up to date with administrative procedures (e.g. registers and progress reports). Regular, ongoing communication to keep the team updated and foster a sense of community. When needed, carry out disciplinary procedures in line with Apollo's guidelines and procedures. Liaise between online and offline teachers. Address issues as they arise and provide general pastoral care. Assist the OSLXM in the planning and delivery of workshops and other training activities for the online teachers. Help arrange teaching cover when teachers are absent/sick; brief the cover teacher accurately to ensure students have continuity of class content. Taking responsibility for the Learning Experience aspects of Student Renewal. Working with colleagues and other relevant stakeholders to ensure the scheduling function is carried out effectively. Overseeing the use of the Learning Management Systems (LMS) to ensure that communication by online teachers to parents and F2F teachers is timely and sufficient. Dealing effectively with any academic issues or feedback from customers or internal staff. Keep on top of communication with the Online Senior Learning Experience Manager (OSLXM) by official channels (Apollo email or Slack), and ensure all important information is communicated with the wider team concerned in a timely manner. Teaches up to 15 hours per week. Attends regular meetings, professional development workshops, and training sessions as scheduled by the OSLXM.

Other benefits

Accommodation: Hotel upon arrival and assistance in finding accommodations after the hotel.

Visa: Full visa and work permit support.

Holiday: Up to twelve (12) paid days for public holidays (including Christmas day)

About the school and city

About the School

Apollo IH Hanoi is part of a large group of language schools concentrated in Hanoi and Ho Chi Minh City. Each branch has a very modern feel, and its styled with an eye for detail.

If you are at school at class drop off time, watch out for all the parents dropping off their kids as passengers on their mopeds! With great safety and order, hundreds of excited kids rush into the school!

Situated a 10-minute drive from the hustle and bustle of Hanoi’s famous Old Quarter (home of Hoan Kiem lake), our Pho Hue centre is situated in the Hai Ba Trung area of Hanoi. This is where teacher training happens.

Life in and around Hanoi

Ha Noi (sometimes Hanoi) is iconic due to its status as the country’s capital city, but the story only really begins there. Whilst developing at a speedy pace, it still maintains its charming characteristics that make it such a popular place to live. The city is the second largest city in Vietnam, with around 3.5 million residents, and is located in the north of the country.

There is no shortage of adventures on offer. There are many famous buildings to visit in and around Hanoi such as the Temple of Literature, Perfume Pagoda and the Ho Chi Minh Mausoleum. The cafés and small streets provide a gentle mix of its French heritage and show signs of other former rulers. The lakes and parks across town also add to the attraction of living in the city.

Studying at IH Hanoi

Hanoi has an international airport which is served by a variety of routes and carriers. Those coming from further afield may well have to stop off in larger hubs such as Dubai or Bangkok on their way here. The airport has shuttle buses into town, although taxis from the airport are affordable (between 10-20USD).There is parking in the basement of our school – but for motorbikes only!

Transport is relatively cheap, with improving bus services in the cities. The Grab app is the most common way to get a taxi or motorbike taxi. (It’s like Uber with a motorbike!) You can rent a motorbike for a round 40-50 USD for the month if you prefer!

There are almost limitless options to explore Vietnamese coffee and street food within five minutes’ walk of the school. If you don’t wish to venture out in the heat of the day, it’s easy and cheap to get a wide variety of cuisines delivered to the school.

If you eat like a local, you can have delicious food from local eateries for less than 2USD per meal. If you prefer home comforts, you could be spending 10USD per meal excluding drinks.

We don’t provide any formal support but are happy to offer advice on finding somewhere to stay. It’s very easy to find cheap and comfortable short or long-term accommodation in Hanoi. Visit Airbnb or Booking.com to get an idea of prices. There are plenty of very active housing groups on Facebook that you could join, especially if you wish to find a room in a shared house or flat, as people regularly post there. We recommend that you find somewhere close to the school during the course, as traffic can move slowly during rush hour. It’s perhaps better to find something temporary over the course and then find something for the longer-term once you know where in the city you will be working.

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