At International House London, we are excited to invite you to join our team for the upcoming Young Learner summer season.
Essential
Requirements Educated to GCSE standard 5 A*-C grades (including English and Maths) or equivalent.
Proficient English SpeakerIT LiterateExcellent administrative skillsCustomer service experienceAbility to multitaskExcellent interpersonal skills with a client focused approach. Ability to work flexibly and as part of a team. Ability to work under pressure and to deadlines.
Excellent time management and organisational skills. Confidence to take initiative and work autonomously. Ability to problem solve in the moment. Satisfactory DBS check/Police Check. DesirableExperience of working with Young LearnersExperience Working in residential environmentAbility to speak other languagesFirst Aid trainingSafeguarding training.
Job Description ContractFrom 1-6 weeks depending on locationsHours of Work:Your normal hours of work are up to 48 per week over a six-day week, to be agreed depending on availability and centre requirements. This position involves working on weekends and other unsocial hours.
Time off:You will have one day off per week (a full 24-hour period). There may be some restrictions on which day this can be, depending on operational need.
The on-site induction will last for four days and will include orientation to the site, safeguarding and role-specific training. Pre-camp, there will be an online course to complete (approx.5 hrs). You may also be invited to attend first aid training, group sessions at Head Office, and/or remote training sessions.
All elements of the induction are paid (separate to your salary)Duties and responsibilities of all summer staffStudent Welfare and Safety• Actively promote and safeguard the welfare of all students• Create and maintain a safe, respectful, and inclusive environment• Stay vigilant and report any concerns about student well-being to appropriate staff members• Understand and adhere to all child protection and safeguarding policiesPastoral Care and Student Support• Provide emotional support and guidance to students adjusting to a new environment• Collaborate with other staff members to address individual student needsProfessional Conduct• Follow instructions and directives from line managers (CM) promptly and professionally• Contribute to a positive work environment by maintaining a cooperative and respectful attitude• Be flexible and willing to take on additional responsibilities as assigned by your line managers• Adhere to all IHL Young Learners policies, procedures, and codes of conductDuties and responsibilities of Centre administrator
Accommodation• Ensure all students have rooms appropriate for their booking• Update changes to room list and liaise with site staff regarding any maintenance issues• Check with House supervisors if any students should not receive their deposit• Ensure all room keys are ready for transfer dayTransfer day• Support the centre manager preparing for transfer day• Ensure all staff are briefed on duties for arrivals/departures• Update live transfer sheet throughout the day• Overseeing registration and ensure staff are all aware of the registration processFinancial transactions• Ensure petty cash/payments received records are kept up to date• File receipts for petty cash/payments received and upload to folders• Ensure all expenditure is added to spreadsheet• Reimburse staff for any expenses they have paid forPassports and deposits• Create a functional filing system for passports and students’ deposits• Ensure all deposits and passports have been returned before departure• Liaise with group leaders about storing passportsAdministration• Assist with registration of new starters (staff) including photocopying documents, checking right to work and record-keeping• Respond to emails regarding students• Report numbers (eg dietary requirements) to relevant site staff
Other
BenefitsWhat training will I receive?• First aid training (optional)• British council safeguarding training• Role specific training on staff portal• Professional development training, e.g. intercultural communicationWhat's included/working conditions?• 3 meals a day, and access to tea and coffee throughout the day• free accommodation with en-suite or shared bathroom facilities (please note that we cannot guarantee en-suite rooms, but the shared bathrooms will be staff only)• opportunities to attend excursions to locations in the surrounding area and around the UK• some use of the on-site facilities (by arrangement with the centre)• professional development opportunitiesHow will this enhance my career?• office, administrative and front-of-house reception roles• logistics and organisational role• working with teenagers and young people• working within educational institutions
