Senior Group Learning Experience Manager in Hanoi

Hanoi, Vietnam
Duration: Asap - 30/07/2025
To be discussed at interview
Apply by: 2 Aug 2025

Job Description 

Essential

Requirements You must have a CELTA, Trinity TESOL, or equivalent initial teaching qualificationYou must have a degree (e.g. BA, BSc)You must have experience teaching Young LearnersYou must have full mastery of English across all 4 skills to CEFR C2/IELTS band 8Minimum 5 years in academic management (TESOL/ELT background preferred).

Demonstrated success in people development, conflict resolution, and cross-functional collaboration.

Strong organisational skills with the ability to balance strategic priorities and daily operations.

Commitment to diversity, equity, and inclusion in team practices.

Job Description This is an exceptional opportunity to become part of a dynamic and rapidly expanding British-owned education and training organization that has a strong and successful presence in Vietnam.

Mission: We’re seeking a dynamic Senior Group Learning Experience Manager (SGLXM) to drive academic leadership, operational excellence, and team development across our centres. If you’re passionate about fostering high-performance teams, ensuring educational quality, and leading strategic initiatives, this role is for you!JOB REQUIREMENTDuties &

Responsibilities:Leadership & Development: Coach and develop centre managers to deliver exceptional learning experiences, ensuring alignment with organisational values and KPIs.

Academic Oversight: Monitor program delivery, uphold quality standards, and use data to drive continuous improvement.

Stakeholder Collaboration: Partner cross-functionally to resolve operational challenges and support enrolment/retention goals.

Change Management: Lead teams through transitions with clarity, empathy, and structured planning.

Performance & Accountability: Set clear expectations, address gaps constructively, and foster a culture of accountability.

Other

BenefitsFlights: Flight allowance

Accommodation: 7-day hotel accommodation upon arriving and support in seeking long term accommodationVisa: Visa and work permit support

Holiday: Annual leaves, Sick leaves, Public holidayWe Offer:A global network of passionate educators.

Professional development and career progression opportunities.

Competitive salary and benefits package.

Apollo IH has helped me grow in so many ways. I've developed my teaching, leadership, and problem-solving skills through training, teamwork, and hands-on experiences. I'm proud of my growth from a teacher to a senior manager, and I'm excited to keep learning and contributing- Ayoub Bachar – Senior Group Learning Experience Manager

About the school and city

About the School

Apollo IH Hanoi is part of a large group of language schools concentrated in Hanoi and Ho Chi Minh City. Each branch has a very modern feel, and its styled with an eye for detail.

If you are at school at class drop off time, watch out for all the parents dropping off their kids as passengers on their mopeds! With great safety and order, hundreds of excited kids rush into the school!

Situated a 10-minute drive from the hustle and bustle of Hanoi’s famous Old Quarter (home of Hoan Kiem lake), our Pho Hue centre is situated in the Hai Ba Trung area of Hanoi. This is where teacher training happens.

Life in and around Hanoi

Ha Noi (sometimes Hanoi) is iconic due to its status as the country’s capital city, but the story only really begins there. Whilst developing at a speedy pace, it still maintains its charming characteristics that make it such a popular place to live. The city is the second largest city in Vietnam, with around 3.5 million residents, and is located in the north of the country.

There is no shortage of adventures on offer. There are many famous buildings to visit in and around Hanoi such as the Temple of Literature, Perfume Pagoda and the Ho Chi Minh Mausoleum. The cafés and small streets provide a gentle mix of its French heritage and show signs of other former rulers. The lakes and parks across town also add to the attraction of living in the city.

Studying at IH Hanoi

Hanoi has an international airport which is served by a variety of routes and carriers. Those coming from further afield may well have to stop off in larger hubs such as Dubai or Bangkok on their way here. The airport has shuttle buses into town, although taxis from the airport are affordable (between 10-20USD).There is parking in the basement of our school – but for motorbikes only!

Transport is relatively cheap, with improving bus services in the cities. The Grab app is the most common way to get a taxi or motorbike taxi. (It’s like Uber with a motorbike!) You can rent a motorbike for a round 40-50 USD for the month if you prefer!

There are almost limitless options to explore Vietnamese coffee and street food within five minutes’ walk of the school. If you don’t wish to venture out in the heat of the day, it’s easy and cheap to get a wide variety of cuisines delivered to the school.

If you eat like a local, you can have delicious food from local eateries for less than 2USD per meal. If you prefer home comforts, you could be spending 10USD per meal excluding drinks.

We don’t provide any formal support but are happy to offer advice on finding somewhere to stay. It’s very easy to find cheap and comfortable short or long-term accommodation in Hanoi. Visit Airbnb or Booking.com to get an idea of prices. There are plenty of very active housing groups on Facebook that you could join, especially if you wish to find a room in a shared house or flat, as people regularly post there. We recommend that you find somewhere close to the school during the course, as traffic can move slowly during rush hour. It’s perhaps better to find something temporary over the course and then find something for the longer-term once you know where in the city you will be working.

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Application deadline: 2 Aug 2025

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