Head of Learning Experience

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18-24 month contract
To be discussed post interview


Essential Requirements

  • You must have a CELTA, Trinity TESOL, or equivalent initial teaching qualification
  • You must have a degree (e.g. BA, BSc)
  • Minimum 5 years' experience in ELT/ESL education management


Our mission is to provide the best learning experience possible to all Apollo students by designing and implementing approaches, frameworks, and academic policies that align with our brand and support business goals. 

The successful candidate will be passionate about our vision to create generations of confident children fulfilling their potential in a changing world. They will have strong English Language Teaching (ELT) academic knowledge, business acumen and excellent leadership skills, combined with strategic thinking and the ability to operationalize their ideas. 

Job Description

1.Learning experience and academic outcomes 

Improve the learning experience to ensure our brand promises are delivered to a high standard, backed up by data: Confidence & fluency; guaranteed academic success; parent partnership; future skills; impactful, effective learning; international experts. 
Work closely with the Director of Content & Learning Experience to develop and implement new products and learning experiences. 
Stay informed on the latest trends in education and ELT methodology and apply them tactically in our programs. 

2.Framework and system building for efficiency & business scaling 

Ownership of learning experience KPIs for all students at Apollo. 
Compliance and standardisation: Enhance processes and systems to ensure learning experience consistency across centres. 
Data management and quality assurance: Design and implement a tracking system to measure academic quality and learning outcomes, providing actions for continuous process improvement. 
Design, review and adjust operational policies and procedures as needed to support student learning and fit the evolving business context and increased operational scale. 
Collaborate effectively with Heads of Department to ensure the entire customer journey (beyond academic outcomes) is optimised for existing and new students, parents and alumni. 

3.People Development 

Develop a high-performing, cohesive, proactive Learning Experience Team. 
Map an effective talent development program through training frameworks in order to support operational scale-up. 
Improve teacher vintage and engagement. 

4.Brand Leadership 

Reinforce Apollo’s position as the leader in ELT for young learners in Vietnam and the region. 
Champion our brand culture internally within the teaching team and across the wider organisation. 

Candidate Profile

  • Minimum 5 years' experience in ELT/ESL education management
  • Passionate about young learners’ learning experience and student outcomes
  • Management abilities:
  • Excellent organisational and leadership skills (tough not rough)
  • Strong strategic thinking with agility and growth mindset
  • Strong change management skills
  • Able to navigate big picture and detail
  • Resourceful and self-sufficient
  • Results-oriented
  • Mindset:
  • Aligned with Apollo’s values: Passion, Accountability, Integrity, Innovation, Partnership
  • Customer mindset – Our learners and their parents are at the heart of all we do
  • Accountability – Take responsibility for implementation and results
  • Insist on high standards
  • Communication:
  • Outstanding presentation, communication and interpersonal skills.
  • Able to establish clear and transparent communication ensuring your messages are heard and understood by all key stakeholders
  • Track record in ability to leverage data to drive action on quality control and consistency
  • Strong digital literacy skills
  • Practical business acumen and ability to align academic and business goals

Employment benefits

  • Flight Allowance
  • Hotel and car pickup arrangements upon arrival
  • Full visa and work permit support


About the school and city

Apollo IH Hanoi is part of a large group of language schools concentrated in Hanoi and Ho Chi Minh City. Each branch has a very modern feel, and it’s styled with an eye for detail. 

Teachers at Apollo have the opportunity to work with various levels and age groups of students, across a variety of programs, in a multicultural team, to enhance individual teachers' skills and repertoires. We provide all the support needed for professional development throughout your TEFL career.

If you are at school at class drop off time, watch out for all the parents dropping off their kids as passengers on their mopeds! With great safety and order, hundreds of excited kids rush into the school! 

Situated a 10-minute drive from the hustle and bustle of Hanoi’s famous Old Quarter (home of Hoan Kiem lake), our Pho Hue centre is situated in the Hai Ba Trung area of Hanoi.