Essential Requirements
- You must have a CELTA, Trinity TESOL, or equivalent initial teaching qualification
- You must have a degree (e.g. BA, BSc)
- You must have minimum 3 years' experience in ELT/ESL education management
Job Description
An exciting opportunity to join an ambitious, fast-growing education group as a Regional Learning Experience Manager. This role, based in Vietnam (Hanoi/HCMC), reports to the Head of Learning Experience.
The ideal candidate should have strong English Language Teaching (ELT) academic knowledge and a passion for enhancing learning experiences and educational outcomes. They should also possess good business acumen, excellent leadership skills, and the ability to think strategically and implement initiatives on a large scale.
Your Responsibilities:
1. Team Leadership and Development
- Manager Oversight: Directly manage a team of 20-30 Group/Learning Experience Managers (G/LXMs), ensuring alignment with our educational goals and values.
- Recruitment and Onboarding: Attract and onboard new G/LXMs, ensuring they are well-integrated and ready to contribute effectively.
- Performance Management: Conduct regular one-on-one meetings, center visits, and performance reviews to support and develop the team.
2. Quality Assurance and Training
- Teacher Observation Benchmarking: Ensure consistent and high standards in teacher observations across all centers.
- Teacher Training: Oversee teacher training sessions, ensuring quality and alignment with organizational objectives.
3. Communication and Engagement
- Regular Updates: Maintain effective communication through bi-weekly emails, Slack moderation, and regular meetings.
- Team Engagement: Organize team-building and engagement activities to foster a positive and cohesive work environment.
4. Project and Change Management
- Project Oversight: Lead key projects, ensuring they are completed on time, within scope, and within budget.
- Change Management: Develop and implement strategies for smooth transitions during organizational changes.
- Stakeholder Engagement: Engage with stakeholders to secure support for projects and initiatives.
5. Strategic Planning and KPI Monitoring
- KPI Monitoring: Track and analyse key performance indicators to assess team effectiveness and identify areas for improvement.
- Data Analysis: Utilize data to inform strategic planning and drive continuous improvement.
- Long-Term Planning: Develop and implement strategies to achieve the organization’s vision of empowering children to fulfil their potential.
Candidate Profile:
- Mindset: A comprehensive mindset, covering both customer experience (parents & students) and academic topics
- Ownership - No “it’s not my job” syndrome
- Insisting on high standards
- Learner-focused - start with customers and working backward
Communications:
- Outstanding presentation, communication and interpersonal skills.
- Able to establish clear and transparent communication to make sure your messages go through to all levels
- Strong conflict management skills
- Strong strategic thinking with agility and a growth mindset.
- Excellent organisational and leadership skills (tough not rough)
- Passionate about young learners’ learning experience and student outcomes.
- Strong digital literacy skills
- Strong practical business acumen with excellent knowledge of leading academic team seeing from business angles
- Culture match with the Company’s values: Passion, Accountability, Integrity, Innovation, Partnership
Other Benefits
Flights: Flight Allowance
Accommodation: Hotel and car pickup arrangements upon arrival
Holiday: Contractual Annual leave, Sick leave